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CUSTOMER FAQ'S
BAND FAQ'S
Absolutely! The website where you enter your credit card information has an “https” address, meaning that your personal information is being transmitted securely. Your credit card information is collected using secure socket layer (SSL) protocol. SSL encrypts your information, including your credit card number, name and address.
RockStock accepts Visa and MasterCard.
Every time you buy a product online, it is required that you enter your email address, your shipping address, and your billing address. RockStock offers the registration process to our customers so that you never have to enter this information again.
We will accept any merchandise that has not been worn or washed for return or exchange within 14 days of purchase. Opened CD’s and intimate wear cannot be returned or exchanged; all sales are final. Shipping charges for returns or exchanges will be paid by you. In the case of a manufacturer’s defect, we will pay for return shipping. When returning merchandise we recommend using a traceable ship method. We will not issue refunds for merchandise that has been lost in the mail. For any questions or concerns regarding your order, please contact us at info@rockstockonline.com or call us at 804-241-8615. Send returns and exchanges to: RockStock Returns, PO Box 774, Colonial Beach, VA 22443.
Do I have to pay sales tax?
RockStock is a registered Limited Liability Corporation in the Commonwealth of Virginia. Therefore, only Virginia residents have to pay sales tax. The Commonwealth of Virginia has a sales tax of 5%.
RockStock is a registered Limited Liability Corporation in the Commonwealth of Virginia. Therefore, only Virginia residents have to pay sales tax. The Commonwealth of Virginia has a sales tax of 5%.
All questions regarding your order can be directed to info@rockstockonline.com. You may also call us at 804-241-8615.
The delivery time for your product is at your discretion. RockStock uses the United States Postal Service for all shipping. You can choose from the shipping services we offer. We offer Priority Mail (2-3 days), Parcel Post (Ground shipping with an estimated delivery time of up to 7-10 days), and First Class Mail for most single items only. All lighters are shipped using Hazardous Mail. Hazardous Mail does not cost extra, but your lighter will be shipped separately.
RockStock understands your need for privacy. In order to fulfill your purchase, we collect your name, address and credit card information. All information is collected using a secure server with SSL encryption. We only use your personal information to process your order, or to communicate with you if there is a question about your order. RockStock does not share your personal information, including your email address with anyone or any company.
Unfortunately, we cannot offer changes to an order once your order has been placed.
BAND FAQs
If you are interested in learning about how RockStock can benefit your band, please email us at info@rockstockonline.com. Please include information about your band, your web address and your Myspace address, if you have one. We would like to hear your sound, and learn about your merchandising needs.
If you have a question about how our graphic artist can assist you, please send an email to designer@rockstockonline.com.